About OptionExplicit
Making deliberate choices for sustainable IT operations
Professional IT operations require clarity about services, responsibilities, processes, information and technology. OptionExplicit helps organizations create that clarity and translate it into practical improvements.
We operate at the intersection of organization and technology, building on 25 years of experience in IT Service Management and IT operations. This enables us to advise on the structure and professionalization of Service Management while also supporting implementation, integration, automation and ongoing improvement.
Our particular expertise in iTop allows us to connect organizational objectives with a flexible and maintainable Service Management platform.
What OptionExplicit stands for
Sustainable improvement requires conscious choices. Objectives, alternatives, assumptions and consequences should be made explicit rather than remaining hidden in technology, processes or undocumented knowledge.
The name OptionExplicit reflects how we work: identify the available options, clarify their implications and make deliberate choices that can be understood and maintained.
Explicit choices
Good solutions begin with a clear understanding of objectives, responsibilities, dependencies and constraints. We make assumptions and design decisions visible so that organizations can make informed choices.
Manageable solutions
A solution must not only work today. It should remain understandable, maintainable, secure and adaptable as the organization develops.
Sustainable results
Improvements create lasting value when they are documented, adopted and embedded in the organization. We therefore give explicit attention to knowledge transfer, operational ownership and continuity.
Our perspective on Service Management
IT operations as an integrated organizational capability
Service Management is more than a set of processes or a supporting application. It connects people, services, responsibilities, information and technology.
We therefore approach IT operations in their wider organizational context. Tooling is important, but only creates value when it supports clear services, practical ways of working and effective decision-making.
- Services and customer value
- Processes and ways of working
- Roles, ownership and governance
- Information quality and operational insight
- Technology, tooling and integrations
- Adoption, knowledge and continual improvement
Built on 25 years of Service Management experience
Experience across strategy, operations and technology
OptionExplicit builds on 25 years of experience in IT Service Management and the broader IT operations domain. This experience covers the development of Service Management practices, the professionalization of IT organizations, the implementation of supporting platforms and the continuous improvement of operational services.
Over the years, we have worked with the organizational, functional and technical aspects of IT Service Management. This enables us to recognize recurring challenges, distinguish structural issues from temporary symptoms and translate experience into practical choices that fit the organization.
Our experience is not limited to a single methodology, tool or organizational model. We combine proven Service Management principles with a pragmatic understanding of governance, processes, information, technology, adoption and day-to-day operations.
- 25 years of experience in IT Service Management
- Experience at organizational, functional and technical levels
- Broad knowledge of IT operations and professionalization
- Practical understanding of implementation and adoption
- Specialist expertise in iTop and Service Management platforms
How we work
From analysis to sustainable adoption
Our work follows a structured and shared approach. Analysis, design, implementation, quality assurance, documentation and knowledge transfer form one integrated process.
Understand the context
We begin by understanding the organization, its objectives, current situation, stakeholders and constraints.
Make choices explicit
We clarify requirements, dependencies, responsibilities and design decisions before moving into implementation.
Implement in controlled steps
We deliver improvements incrementally, with validation, testing and stakeholder involvement throughout the process.
Transfer and embed knowledge
We document important decisions and ensure that the organization can manage and develop the resulting solution.
A professional and resilient organization
Expertise that is not dependent on a single individual
OptionExplicit works with shared methods, documented knowledge and quality controls. Expertise and project information are transferred and maintained within the organization rather than remaining with one specialist.
This supports continuity throughout consulting, implementation, support and further development. It also enables us to combine organizational, functional and technical expertise according to the needs of each assignment.
Our clients work with OptionExplicit as an organization, while retaining direct access to the specialists involved in their environment and objectives.
Our expertise
Connecting organization, Service Management and technology
Built on 25 years of experience in IT Service Management, OptionExplicit combines organizational, functional and technical expertise.
- Service Management and IT operations
- Organizational and management advisory
- Governance, roles and responsibilities
- Process design and professionalization
- Information management and CMDB quality
- iTop consulting and implementation
- Integrations and automation
- Application development and maintainable extensions
- Change, adoption and knowledge transfer
- Technical maintenance and upgradeability
This combination enables us to contribute at both organizational and technical levels, from management decisions and operating models to configuration, integrations and day-to-day execution.
Why the name OptionExplicit?
Sustainable improvement requires conscious choices. Objectives, alternatives, assumptions and consequences should be made explicit rather than remaining hidden in technology, processes or undocumented knowledge.
The name OptionExplicit reflects how we work: identify the available options, clarify their implications and make deliberate choices that can be understood and maintained.
Our ambition
Better Service Management through practical professionalization
Our ambition is to help organizations gain greater control over their IT operations and continuously improve the services they provide.
We do this by combining strategic perspective with practical implementation. The result should not be unnecessary complexity, but a professional and manageable way of working that fits the organization.