iTop Expertise for manageable
Service Management
iTop is a flexible open-source platform for Service Management and Configuration Management.
As certified implementation partner of it's founder Combodo, OptionExplicit helps organizations implement, host,
support and extend iTop in a way that remains understandable, maintainable and aligned with daily operations.
What is iTop
A flexible foundation for Service Management
The value of iTop does not come from the software alone. It depends on clear choices around services, responsibilities, workflows, information quality, integrations and support.
- Integrated Service Management and CMDB
- Open data model and extension mechanism
- Configurable processes, roles and workflows
- Integration options through APIs and synchronization
- Customer portal and notification capabilities
- Portable open-source foundation
For more in-depth information regarding iTop, please visit the iTop website by Combodo.
SERVICES
How we help with iTop
Whether you are considering iTop for the first time, running an existing environment or looking for a more maintainable setup, OptionExplicit helps you choose the right next step.
Hosted iTop
Use iTop as a managed environment without taking responsibility for server operations, updates, backups and technical application management yourself.
Professional Services
Assessment, solution design, implementation, configuration, migration, upgrades, optimization and training.
Support for existing iTop environments
Functional and technical support for organizations that already use iTop and want to improve continuity, configuration or day-to-day use.
Custom extensions & integrations
Maintainable iTop extensions, data model changes, workflow improvements, API integrations and automation.
hosted itop
Hosted iTop: managed iTop without running it yourself
A Hosted iTop environment starts with an intake. We assess the expected number of agents, organizations, portal users, services, integrations, mail flow, domain requirements, security expectations and support needs. Based on that, we propose a suitable setup and operating model.
- Managed iTop environment, hosted in a ISO 27001 certified datacenter located in the EU
- Optional custom domain
- Technical application management
- Support and improvement options
- Backups, updates and operational continuity
- SLA including 99,9% availability
- Competitive pricing; ask for a quote tailored to your needs using the button below
- Data portability: download your data at any moment and restore in any other location
- Digital sovereignty: OptionExplicit and it's partners are 100% EU based and owned.
(not susceptibele to the US CLOUD Act) - Continuity: the iTop open source community edition guarantees continuous development and maintenance
Professional Services
Professional Services for iTop implementation and improvement
OptionExplicit helps organizations make these choices explicit and translate them into a practical iTop setup. This may involve a new implementation, redesign of an existing environment, migration from another ITSM system, preparation for an upgrade or improvement of specific processes.
Typical activities
- Assessment and solution design
- Portal and notification setup
- Service model and SLA design
- Migration and data quality improvement
- Configuration of ticket processes and workflows
- Upgrade preparation and execution
- CMDB scope and data model design
- Training and knowledge transfer
Contact us for more information regarding iTop Professional Services
support
Support for existing iTop instances
OptionExplicit provides functional and technical support for existing iTop environments. We help analyze issues, improve configuration, prepare upgrades, review custom extensions, improve performance and support the organization in daily use.
Typical situations
- Functional questions from administrators or process owners
- Performance, mail, notification or portal issues
- Upgrade preparation and compatibility checks
- CMDB quality and data ownership concerns
- Review of existing configuration and customizations
- Need for continuity after internal expertise has disappeared
Contact us for more information regarding support for your existing iTop instance
extensions
Custom extensions & integrations
Custom extensions can be used to support organization-specific processes, add fields or object types, improve portal flows, automate decisions, validate data, integrate with external systems or create reports and dashboards.
Examples
- Additional fields, objects and relationships
- API endpoints and integrations
- Lifecycle and workflow changes
- Data synchronization
- Business rules and validations
- Reporting and dashboard support
- Portal improvements
- Automation of recurring operational tasks
- Notification and communication logic
Contact us for more information regarding Custom extensions & integrations
integrations
Connect iTop with the wider IT landscape
Service Management information rarely lives in one system. Organizations often need to connect iTop with identity platforms, monitoring tools, directories, business applications, asset sources, reporting platforms or provisioning systems.
We design integrations with explicit ownership, synchronization rules, logging, error handling and operational support in mind. The goal is not just to move data, but to create reliable information flows that support daily work.
Examples
- Identity and access management
- Reporting and analytics platforms
- Directory services
- Webhooks, APIs and workflow platforms
- Monitoring and event management
- Customer and supplier information
- Asset and inventory sources
- Provisioning or control-plane platforms
Our approach
From understanding to sustainable adoption
We use a structured approach that combines analysis, design, implementation, validation, documentation and knowledge transfer. The result should not only work technically, but also be understood, managed and improved by the organization.
Understand
We clarify objectives, current processes, stakeholders, information needs, technical context and operational constraints.
Design
We translate these requirements into an iTop solution design, including configuration, data, integrations, responsibilities and implementation priorities.
Implement
We configure, extend and integrate iTop in controlled steps, with testing, validation and clear decision points.
Embed
We document the solution, transfer knowledge and establish the processes needed to manage and improve the environment.
WHY optionexplicit
Reasons to choose us
OptionExplicit combines Service Management expertise with deep hands-on iTop experience. We understand both sides of an iTop implementation: the organizational choices that determine whether Service Management will work in practice, and the technical configuration, extensions and integrations required to make the platform support those choices.
Combodo partner
OptionExplicit is a Combodo integration partner and supports organizations with iTop implementation, configuration, hosting, support, extension development and application management.
Extensive iTop experience
We bring more than 12 years of practical experience with iTop in different organizational contexts, from initial implementation to optimization, support and custom development.
Maintainable customization
We do not treat customization as quick technical workarounds. Extensions, data model changes and integrations are designed with documentation, testing, operational ownership and future upgrades in mind.
Open and portable by design
iTop’s open-source foundation helps organizations avoid unnecessary vendor lock-in. We help preserve that advantage by keeping data, configuration and knowledge understandable and transferable.
Would you like to implement, host or improve iTop?
Discuss your objectives, challenges and current situation with us. Together, we determine whether Hosted iTop, Professional Services, support for an existing environment or custom development is the right next step.